Menu

FAQs

FAQs

This section includes a range of frequently asked questions to help you
with your printable, there are step-by-step guides & videos included.

HOW-TO-EDITHOW-TO-IMAGEHOW-TO-PRINT

HOW-TO-EMAIL

BUTTON-VIDEO
See a quick video on HOW TO edit your invitation:
https://www.youtube.com/watch?v=nuQKaLI05eQ

BUTTON-adobe
Please make sure you ONLY use ADOBE READER.
If you use preview, browser or any other program they will not display correctly.
Please make sure you are using the latest version of Adobe Reader, you can update your version for FREE.
MAC: get.adobe.com/uk/reader   PC: get.adobe.com/uk/reader/otherversions

FAQS-BUTTON2
WHERE CAN I DOWNLOAD ADOBE READER DC?
MAC: get.adobe.com/reader   PC: get.adobe.com/reader/otherversions

MY TEXT HAS CHANGED / THE FONT HAS CHANGED / THE FILE WILL NOT SAVE!
Please check you using Adobe Reader DC, the latest version of Adobe Reader.
Sometimes the file automatically opens in Adobe Acrobat, Preview or Browser. The file can not bed edited in this programmes.
This will cause editing & saving issues, and the fonts and layout may change and corrupt the PDF. The file will now be corrupt if you accidentally opened in the wrong programme first… but do not worry! Simply re-download a fresh copy of the PDF & then ONLY open straight away in Adobe Reader DC.

ADOBE READER DC: Find the FREE download/upgradehere: MAC: get.adobe.com/reader  PC: get.adobe.com/reader/otherversions

AFTER DOWNLOADING the latest Adobe Reader DC please DOWNLOAD USE A NEW COPY OF THE PDF … If the PDF was opened in the wrong programme it will be corrupt….make sure the PDF file opens in Adobe Reader DC only ….You can right click on the PDF and select OPEN WITH > ADOBE READER DC or drag the icon on to the program. You are now set up to edit your file 🙂


WHERE DO I DOWNLOAD THE FILES?
After completing your purchase you can download your file from your order page:
Etsy: Top right hand corner ‘You’ > Purchases & Reviews > Your Order > Download Button
>> ETSY HELP WITH DOWNLOADS: www.etsy.com/help/article/3949
Website: Login & go to My Account > your Order > Download

I HAVE A LOT MORE TEXT THAN SHOWN ON YOUR EXAMPLE?
Please contact me before ordering so I can create a custom listing for you and adjust the layout.

I NEED TO EMAIL, TEXT OR UPLOAD MY INVITE VIA SOCIAL MEDIA?
Convert your completed PDF file to a single JPEG file here: http://www.wowwowmeow.com/shop/email-invites/

I NEED A SINGLE PRINT FILE?
See the step-by-step guide here: www.wowwowmeow.com/shop/printable-jpeg/

CAN I EDIT ON MY MOBILE, TABLET OR PHONE?
Even though Adobe Reader is available on most devices it does not allow the editing function, please use a Mac or PC.

CAN I USE PHOTOSHOP TO EDIT MY FILE?
The files can only be customised in ADOBE READER only. The files are password protected against being open in Photoshop or any other design software.

I WANT TO CHANGE THE TEXT / FONT SIZE / FONT COLOR?
In Adobe Reader click into the text box & press Control + E (PC) or Command + E (MAC) to edit the text properties, change the font, color, size, alignment using the text properties toolbar.

I CAN’T FIT ALL THE TEXT ON MY FILE?
Reduce the size of the text to allow more content to fit in the text box. In Adobe Reader click into the text box & press Control + E (PC) or Command + E (MAC) to edit the text properties, change the font, color, size, alignment using the text properties toolbar.

I’M PRINTING AT HOME, WHAT SHOULD I PRINT ON?
I recommend quality white matte photo paper or card stock, even when printing black, dark or chalk designs.

THE DESIGN IS CHALK / BLACK, CAN I PRINT ON BLACK CARD?
Most printers do not have white ink to print on black paper/cards, so the background will print as shown. You can print at home or print at a print shop. Please be aware of the ink cost before purchasing, all chalk backgrounds may require a lot of ink and this will depend on how economical your printer is, on the cost.

HOW DO I PRINT MY FILE?
Print at home or alternatively have a print shop print them for you (Staples, Office Depot etc) or an online print website. To upload your file to an online print website you may require a JPEG file. To convert your completed PDF to a single JPEG file please follow this tutorial: www.wowwowmeow.com/shop/printable-jpeg

THE FONTS / LAYOUT HAVE CHANGED?
Please make sure you ONLY use ADOBE READER. If you use preview, browser or any other program they will not display correctly.
Please see at the top of this page for more information/instructions.

THERE’S A PLUS + SIGN ON MY INVITE?
This will display if there is an overflow of text, please make sure there is not a space on the end of the sentence. For example ‘Saturday’ not ‘Saturday  ‘ if you click into that line of text and remove the space on the end it will remove the plus + sign. Please remove any plus signs before printing.

THERE’S NO TEXT SHOWING?
Please open your file on a computer, PC or MAC. Unfortunately, on mobiles, iPads, tablets etc the viewing function does not display the editable text.

THERE’S NO IMAGE SHOWING?
Please open your file on a computer, PC or MAC. Unfortunately, on mobiles, iPads, tablets etc the viewing function does not display the editable text/ added images.

I CAN’T CLICK INTO A TEXTBOX?
Please use the ‘tab’ key on your keyboard to skip from text box to text box. Occasionally if the text boxes are overlapping it may not be as easy to click into one particular box. By clicking tab this will highlight each text box in turn. Once selected just start typing to add your text.

DO I NEED TO INSTALL ANY FONTS?
No, simply open the PDF file in adobe reader and start typing over the sample text.

THE FONTS HAVE CHANGED?
Please make sure you only use the free program adobe reader. If you use preview, browser or any other program they will not display correctly. You can also update your adobe reader for free. Please see at the top of this page for more information/instructions.

I NEED A RELEASE FORM?
Please contact me via Etsy or michelle@wowwowmeow.com & I will email you a release form for print asap.

HOW DO I REMOVE THE BLUE HIGHLIGHTED BOXES?
How to remove the blue highlighted boxes: The blue highlighted sections will show you which text boxes are editable. If the highlighted fields are permanently selected go to the top Menu > Adobe Reader DC > Preferences > Forms (from the left menu) > under ‘Highlight Color’ untick the option ‘Show border hover color for fields’.

For instructions with images see the bottom section ‘Remove Highlighted Boxes’ on this page: http://wowwowmeow.com/how-to-edit-your-invitation/

THE FILE IS PASSWORD PROTECTED/LOCKED?
All the files are password protected from being opened in design software. These are template PDF files, only editable in Adobe Reader DC, as mentioned on the listing. The password is only to stop customers from opening the files in design software, ebcause the files will not work, and for copyright reasons. To edit the invite just open the file in adobe reader. To convert your completed PDF to a JPEG file & REMOVE THE PASSWORD SETTING (after you have completed your text) please follow this tutorial: www.wowwowmeow.com/shop/printable-jpeg

THE COLORS ARE NOT PRINTING CORRECTLY?
There may be slight color variations between various monitors, printers, materials & printing services. Unfortunately, I can not control these factors. Please ensure you are using Adobe Raeader only, you have the correct paper, monitor & printer settings & your ink levels are sufficient. There maybe a configuration issue between Adobe Reader & your printer, often printing a JPEG file instead will remove this issue. To convert your completed PDF to a JPEG file please follow this tutorial:
www.wowwowmeow.com/shop/printable-jpeg

CAN I ADD MY INVITE TO A FACEBOOK EVENT PAGE?
After changing your PDF to a JPEG you can upload this to Facebook – however these are still proportional to the invite size & will not be an exact size to a Facebook event image size, but you can upload to a Facebook group, images or event page as a photo – Invites can also be sent via What’s App, email, text messages.

CAN YOU PRINT MY INVITES?
Unfortunately, I do not have any printing equipment and only offer a design service. You can print at home, or a professional print shop, email or text your invites, or usu social media.

MY FILE IS NOT PRINTING TO SIZE?
Please check your print settings, you will need to print ‘actual size’ or page scale: ‘None’, from the printer settings menu. This will then not distort the size, allowing the file to print the exact size. 
If you are printing ‘fit to page’ or 110%, for example, this will print smaller or larger depending on the settings. Also please check you have selected the correct paper size to print on, if you have selected A5 or A3 or an alternative size this may also change your printer output.

WHERE’S THE BANNER LETTERS?
The letters ‘H’ and ‘A’ are included in every banner PDF, you can create any messages as needed for example ‘Happy Birthday’ ‘Name’s Birthday’ etc.  Print each page as you go, or save each 2 letters in a folder to send to a print shop.

CAN I ADD A LOGO OR ADDITIONAL IMAGE?
These are text editing templates only – and where shown, you can add a photo to ‘Photo Invites’ only. You can NOT add business logos, additional images, clipart etc, these are text editable templates or photo & text editable templates. If you need a CUSTOM order please email me before purchase.

REFUNDS
I sell digital downloads only, once the sale is complete I can not offer a refund because the file is ready for download & therefore can not be returned like a physical object. Please read all the Conditions Of Use & download information before purchasing.